FAQ’s

We shovel residential properties with accumulations of 1.5” or more in a single storm.   We use our best meteorological information to wait until the snow is expected to end before we start our routes.  We’re pretty good with timing but we have to rely on forecasts to make our best guess.

Please politely chat with your neighbor.  It may only take us a few minutes to clean your alley, but there is hookup, drive time and unloading required to come back for a job we have already performed.  If it’s an ongoing issue, let us know.

The service is pretty cheap insurance to know that utilities and emergency vehicles can access your alley.  If you don’t use the alley and don’t want to pay, let us know.  We are always looking for places to store snow!

Although we run the best possible equipment, the freezing and thawing can produce ruts throughout the winter.  A little snow escapes under the plow each time, and sometimes neighbors throw driveway snow into the alley.  Unfortunately, once ruts happen, it takes larger equipment than can access your alley to get them out.  We occasionally get calls in the spring asking to come through because it’s  “going to be warm today”.  That snow has become so compacted that it would take a front-end loader to get it up, even with a little melt.

It is of vital importance that we clear as wide as possible early in the season to maintain as much width to the alley as the snow piles up.  Please keep the alley right-of-way free of trash cans, cars and other obstacles.  When we have to swerve around obstacles, the snow pile can become permanently placed for the rest of the winter.  This area is for storing alley snow.  Driveway snow should be stored on the property, not in the right-of-way.  Yes, you may have to throw it over your fence. 

Only if you can make sure the snow stops by then.  We don’t control the timing of the storms, and obviously we can’t get everyone done the minute the snow tapers off. 

Please do not call before or during a snow storm.  We are busy getting ready, or actually out plowing snow.  We can’t possibly answer phone calls from everyone.  Check our website, Facebook page or Twitter.  If you call, the answer will be…LAST.